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privacy-policy

Privacy Policy for Your Guided Health Journey

Welcome!

The material appearing on this website https://yourguidedhealthjourney.com (this “Site”), is provided as information about Your Guided Health Journey’s business, community, and people, and as a platform for online connection. The owner of this Site,  Your Guided Health Journey and its directors, agents, employees and affiliates assume no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found on the Site or material linked to this Site.

Any information on this Site is provided for promotional or informational purposes only and is not to be relied upon as a professional opinion. By using this Site, you accept and agree that following and using any information or recommendation provided on this Site is at your own risk. 

Your Guided Health Journey understands how important your privacy is. This privacy policy (the “Privacy Policy”) sets out the privacy policies and practices for Your Guided Health Journey and its subsidiaries and affiliates (collectively, “Your Guided Health Journey”) with respect to how Your Guided Health Journey collects your personal information. It also describes how Your Guided Health Journey maintains, uses, and discloses personal information. This Privacy Policy applies to information collected from you by Your Guided Health Journey via the Site. This Privacy Policy also sets out how you can access certain information that Your Guided Health Journey may collect about you.  

In this Privacy Policy, personal information means information about an individual whose identity is apparent or can be reasonably ascertained from the information as further defined under applicable privacy laws (“Personal Information”).

Please note that the Site may contain links to other third-party websites that are not controlled or operated by Your Guided Health Journey. All of these third parties are listed in section 4.4 of this Agreement. This Privacy Policy does not apply to such third-party websites, and Your Guided Health Journey is not responsible for the content of such third-party websites or the privacy practices of such third parties. Your Guided Health Journey encourages you to request and review the privacy policies of any third parties upon disclosing your Personal Information to such parties or when visiting such third-party websites.

 

  1. Consent of Collection of Information. By submitting Personal Information to Your Guided Health Journey and its Site or any of its service providers, you agree and consent to the collection of your Personal Information and consent to the use, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy. You may always refuse or withdraw your consent by contacting Your Guided Health Journey at melissa@yourguidedhealthjourney.com. You understand that if you withdraw your consent, Your Guided Health Journey may not be able to continue to offer its services and provide its information to you.  
  2. Children Under 18. The Site is not intended for children under eighteen (18) years of age. No one under age 18 may provide any Personal Information to or on the Site. Your Guided Health Journey does not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on the Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of the Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If Your Guided Health Journey learns we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe Your Guided Health Journey might have any information from or about a child under 18, please contact us at melissa@yourguidedhealthjourney.com.
  3. Revisions to this Privacy Policy. Your Guided Health Journey reserves the right, in Your Guided Health Journey’s sole discretion, to change, modify, add or remove portions of this Privacy Policy at any time and from time to time, without prior notice to you. Your Guided Health Journey will treat your continued use of the Site following such revision as your acceptance of the revised terms. All revisions will be posted to the Site and will apply to any Personal Information collected on or after the date posted. Your Guided Health Journey will obtain the necessary consents required under applicable privacy laws if it seeks to collect, use or disclose your Personal Information for purposes other than those to which consent has been obtained, unless otherwise required or permitted by law.
  4. What Personal Information does Your Guided Health Journey collect and how is it processed? 4.1 What do we collect? Your Guided Health Journey may directly collect your name, address, phone number and email address. There may be other information you provide but that will not be collected by Your Guided Health Journey and instead will be collected by the third parties Your Guided Health Journey works with as outlined in 4.4. 
  • 4.2 Email. We may send you a newsletter or other promotional materials through email. We will only contact you through our newsletter for promotional or informational purposes. Subscribing to our newsletters is optional and you will always be able to unsubscribe. 
  • 4.3 Phone Number. We may collect your phone number and we may contact you via phone if we feel there is information which would be beneficial to share with you. In accordance with everything outlined in this Privacy Policy, if you do not want to be reached by phone, you can ask us not to contact you via phone or you can choose not to share your phone number.
  • 4.4 Third Parties. Your Guided Health Journey may work with third party applications in order to provide you with the best services on the Site. These organizations may collect Personal Information from you in order to provide you with the services, including your name and contact information. Specifically, the third parties Your Guided Health Journey may work with on the Site are listed below. We’ve included links to their privacy policies to ensure you are comfortable using them. 
  • 4.4.1 Stripe: https://stripe.com/privacy-center/legal, 
  • 4.4.2 Docusign: https://www.docusign.com/privacy-and-gdpr, 
  • 4.4.3 Facebook: https://www.facebook.com/full_data_use_policy, 
  • 4.4.4 Youtube: https://www.youtube.com/static?gl=CA&template=terms, 
  • 4.4.5 Instagram: https://help.instagram.com/402411646841720, 
  • 4.4.6 Zoom: https://zoom.us/privacy, 
  • 4.4.7 Google Drive: https://www.google.com/drive/terms-of-service/, 
  • 4.4.9 Mailer Lite: https://www.mailerlite.com/legal/privacy-policy

 

  • 5. How will Your Guided Health Journey use your Personal Information? Your Personal Information will be used to provide you with promotional and informative materials and offers and deliver the products and services you can purchase or subscribe to from the Site. Specifically:
  • 5.1 Your credit card information will not be kept by Your Guided Health Journey but instead by one of the third parties listed in section 4.4 above;
  • 5.2 Your name and e-mail address are collected but will not actually be stored on the Site. Any information captured will be processed through third party websites in section 4.4 above; 
  • 5.3 Your phone number may be used to contact you via phone if there is information we would like to share which we feel would benefit you;
  • 5.4 If you subscribe to our newsletter your Personal Information will be used to send the newsletter to you;
  • 5.5 If we send you the Newsletter for marketing purposes, we will send you emails about promotions, special events and other information. You can opt not to receive these emails from us by either clicking “unsubscribe” at the bottom of the email when you receive it or by sending an email that includes your email address and a request that you not receive our promotional emails;
  • 5.6 We may use your Personal Information to respond when you submit a question or suggestion to us, or when you request assistance regarding a service or product you purchased.
  • 5.7 We may share your information if we believe in good faith that disclosure of your information is required to protect your safety or the safety of others, to investigate a fraud, or to respond to a government, judicial or other legal request or to comply with the law;
  • 5.8 We may also share certain aggregated, anonymized information with a third-party provider in order to assist us in improving the Site.

 

  • 6. Storing Your Personal Information. Your Guided Health Journey’s web service may store your Personal Information when you interact with the Site. Your Guided Health Journey will be happy to delete any of your Personal Information that it holds upon a written request made by you. Your Personal Information will be safely disposed of by Your Guided Health Journey. 

 

  • 7. Storing Your Phone Number. Your phone number will be kept in the phone or contacts database of Your Guided Health Journey and associates. Wherever it is stored, it will always be protected with a password and will never be shared with third parties without your permission.

 

  • 8. We Play by The Rules. The Site and Your Guided Health Journey abide by all relevant Canadian federal and provincial privacy laws in all aspects of our operations. This Privacy Policy is also compliant with GDPR and CCPA regulations. If you have any questions about our legal compliance, feel free to reach out to melissa@yourguidedhealthjourney.com. 

 

  • 9. Do Not Track Signals. Your Guided Health Journey currently does not recognize or respond to browser-initiated Do Not Track (DNT) signals, as the Internet industry is currently still working on Do Not Track standards and there is no accepted standard on how to respond to such signals. 

 

  • 10. Analytics.  The Site keeps the following information from your visits to our webpage:
  • 10. 1 Visitor information to improve our customer engagement which tells us where and when people visit the Site and how long they stay there; and 
  • 10. 2 IP information for website and server security.

 

  • 11. Cookies. The Site uses ‘cookies’ to keep a record of the number of times you’ve visited the Site and how you interacted with the Site during each visit. In addition to this, the Site also uses cookies which are not absolutely essential for your use of the Site. Your continued use of the Site serves as consent for these cookies.
  • 11.1 A cookie is a small text file that gets sent by the servers of the Site to your hard drive and can only be read and interpreted by the Site’s servers. No Personal Information is stored in the cookie and there is nothing on it which can identify you personally.
  • 11. 2 Cookies have an important function in how you interact while visiting the Site, ensuring the usability of the Site’s different features, helping the Site understand your preferences, and thus can improve your experience on the Site. If you do not want cookies from the Site, simply adjust the settings in your web browser to disable cookies. This may change the way you access the Site and may also render some of the Site’s features unusable, but of course it is your choice to do so. 


  • 12. Disclosure of Personal Information. Your Guided Health Journey will NEVER sell or license any Personal Information we collect from you. Your Guided Health Journey is not liable for any disclosure of your Personal Information by any third party, particularly the ones outlined in section 4.4 above. By purchasing the services and products offered by Your Guided Health Journey, you agree to be bound to and consent to the provisions of our third parties’ privacy policies. In the event that Your Guided Health Journey changes its practices, you will be notified and you will be able to opt-out of Your Guided Health Journey using your Personal Information by contacting us at melissa@yourguidedhealthjourney.com.


  • 13. Choice of Laws and Venue. This Privacy Policy and the use of the Site are governed by the laws of Canada and the Province of British Columbia. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the Province of British Columbia. If a dispute arises, we agree to first resolve it through binding arbitration to take place in the Province of British Columbia. 


  • 14. Your Consent. By choosing to provide Your Guided Health Journey with your Personal Information you are consenting to its collection, use and disclosure in accordance with the principles outlined in this Privacy Policy. If you are under the age of 18, you must not provide any Personal Information to us without the consent of your parent or guardian, or as otherwise provided for by applicable law. 


  • 15. Protecting Your Privacy. Your Guided Health Journey is committed to protecting your privacy. Security measures, such as using passwords on servers and computers, and locked cabinets where Personal Information is stored have been adopted to protect your Personal Information against loss or theft, unauthorized access, disclosure, copying, use or modification. Online transactions are completed using third party applications outlined in section 4.4 above. Please refer to the third parties’ privacy policies, of which links have been provided above, for clarification on how your transaction and Personal Information will be handled. Your Guided Health Journey makes no promises, warranties or representations about the manner in which your Personal Information is handled by third parties and bears no liability whatsoever for their use of them.


  • 16. Verifying your Identity. Your Guided Health Journey will ask you to verify your identity when you contact us  or submit a request regarding your Personal Information. Your Guided Health Journey will ask you to provide sufficient information that allows us to reasonably verify that you are the person who we collected Personal Information about.  


  • 17. The Internet Can Be unruly. The internet is, by its nature, inherently open and subject to interception of information. We cannot guarantee that the information you provide to Your Guided Health Journey over the internet or otherwise will not be intercepted by third parties while it is being communicated by means that are outside of Your Guided Health Journey’s control. 


  • 18. Verifying and Amending Your Personal Information. Your Guided Health Journey tries to ensure that all Personal Information about you that is in our possession is accurate, complete and up-to-date. Please contact us at melissa@yourguidedhealthjourney.com to advise us of any changes to your Personal Information. You may request access to the Personal Information held by Your Guided Health Journey at any time or seek to make corrections to it. 


  • 19. Resolving your concerns. If you have any questions or concerns about Your Guided Health Journey’s Personal Information collection, use and disclosure practices, please let us know at melissa@yourguidedhealthjourney.com and we will do our best to help you. 

 

                                                             DISCLAIMER

This Disclaimer (the “Disclaimer”), in concert with our Terms and Conditions and Privacy Policy determine the rules of how you can use this Site and any of Your Guided Health Journey’s social media profiles, and how you access our content and services, either as a paying customer or simply a website visitor.

  1. Qualifications. Your Guided Health Journey and its operators may hold the following qualifications and professional certifications related to Your Guided Health Journey: Certified Health Coach and Integrative Health Practitioner Level 2. Your Guided Health Journey makes no representations to hold any other qualifications or representations outside of this.
  2. Not Professional Advice. Nothing shared on this Site by Your Guided Health Journey is professional advice.  Your Guided Health Journey and its services are not a substitute for professional advice or diagnosis.
  3. Video Disclaimer. In engaging with the content and videos shared on Your Guided Health Journey’s Site and other platforms, including Youtube, you hereby release Your Guided Health Journey from any liability related to any injuries or issues which may arise from engaging with, participating in, or viewing this content. YOU ARE RESPONSIBLE FOR YOUR OWN ACTIONS WHEN ACCESSING THIS CONTENT. This content is posted for educational and informational purposes only and is not tailored to you specifically in any way. Please note that this content is simply Your Guided Health Journey’s interpretation and approach, and that Your Guided Health Journey makes no representations about its efficacy and does not promise or guarantee any specific results. Please feel free to connect with Your Guided Health Journey to ask us any questions. All communications should be directed to melissa@yourguidedhealthjourney.com.
  4. Social Media. This Disclaimer applies to Your Guided Health Journey’s Site, content, services, and all social media. Specifically: 
  • 4.1 Facebook: https://www.facebook.com/Guidedhealthjourney
  • 4. 2 LinkedIn: https://www.linkedin.com/in/melissadeally/ 
  • 4.3 Instagram: https://www.instagram.com/guidedhealthjourney/ 
  • 4.4 Youtube:https://www.youtube.com/channel/UCTYG85CdWUA5MZ0NDCs-Z3Q/videos

 

  • 5. No Guarantees. You understand that Your Guided Health Journey makes no guarantees whatsoever regarding any results based on any action or inaction based on the information we share or services we provide through the Site. At the end of the day, we will not be responsible or make any promises for what will happen in your life and health.


  • 6. Intention. The intention of the information we share and post on the Site is for informational and promotional purposes only. 


  • 7. Not a Client. By accessing and using the Site, there is no client-professional relationship created between you and Your Guided Health Journey. You will only be a client once we enter into an agreement regarding the services or when you sign a contract that we send to you, thereby officially creating a professional-client relationship. We hope to work together with you soon, but until we sign an agreement together, you are not a client. By continuing to use the Site, you acknowledge that for the moment, we are just pals.


  • 8. Mistakes. We are committed to doing our best. All of the content we put on the Site is intended to be as accurate as possible and to be as helpful as possible in providing you our content and services. That being said, please understand that we are human and can make mistakes, and there is a chance (albeit very small) that information on the Site may be inaccurate. If this happens, we will rectify it as soon as it comes to our attention! We will never intentionally mislead you and we are committed to providing you with the best content and services. If you have any issues with this, you are always welcome to stop using the Site.  


  • 9. No Warranties. Your Guided Health Journey makes no promises that the Site or third-party programs we use to offer our services and products will always be operational. If something goes wrong, obviously, we’ll do everything we can to fix it ASAP. We also make no representations or warranties of any kind around any of the content we produce or share on the Site. To the maximum extent permissible by Province of British Columbia laws, Your Guided Health Journey disclaims all warranties regarding all information, products and services offered on or through the Site.


  • 10. Reach Out. Please feel free to connect with Your Guided Health Journey to ask us any questions. All communications should be directed to melissa@yourguidedhealthjourney.com.

 

With Love, 

Your Guided Health Journey

 

  • “The doctor of the future will no longer treat the human frame with drugs, but rather will cure and prevent disease with nutrition” ~ Thomas Edison

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